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Quicken, next round. - Tina Marie's Ramblings
Red hair and black leather, my favorite colour scheme...
Quicken, next round.
So I figured out how to apply for a refund. I sent in a request.

This was the response I got:
Thank you for your e-mail and your support for Quicken products. Based on my understanding of your issue, you have purchased the Quicken for Mac program on July 7,2008. Which is not working well and you need a refund for the same.

Tina, I would like to inform you that as it has been only one day since you have purchased the Quicken for Mac program. Therefore, it will take 2 to 3 days to be reflected in our customer data base. So, in order to provide you the refund for the same, we need to wait till it get updated in our customer data base. I would request you to, please send the refund request again after 2 to 3 days.
I'd have been annoyed with "We can't process it for 2 or 3 days". But "We can't process it at all, so you have to re-submit the request in 2 or 3 days'? I see that not only does Intuit seem to have forgotten about QA on the software, they also seem to have forgotten about customer support.

On the upside? Mvelopes is _cool_. I don't think I'm going to miss Quicken at all. Now I just want my money back.

Current Mood: grumpy grumpy

3 comments or Leave a comment
From: mcroft Date: July 9th, 2008 03:33 am (UTC) (Link)
That response comes from someone whose first language isn't English. There are plenty of textual clues to the non-nativeness of the speaker.

skywhisperer From: skywhisperer Date: July 9th, 2008 04:25 am (UTC) (Link)
Yes, like the name which I clipped off the bottom before posting it. :)
From: mcroft Date: July 9th, 2008 05:19 am (UTC) (Link)
mostly word choice and odd locations for periods and commas. It's entirely possible that what you ran into was not so much a policy as a way for him/her to close a ticket and get you off the plate.

Two aggies working for DPS pulled over a guy doing 80 and they start to write him a ticket. "Um, say Cletus, how do you spell 'Waxahachie'?" "I dunno Jethro", said the other one. "What do we do now?" The first one leaned over to his buddy and said "Let's let 'em go and catch up to him around 'Waco'..."

I think you got told you'd get your refund in Waco.
3 comments or Leave a comment