So I figured out how to apply for a refund. I sent in a request.

This was the response I got:

Thank you for your e-mail and your support for Quicken products. Based on my understanding of your issue, you have purchased the Quicken for Mac program on July 7,2008. Which is not working well and you need a refund for the same.

Tina, I would like to inform you that as it has been only one day since you have purchased the Quicken for Mac program. Therefore, it will take 2 to 3 days to be reflected in our customer data base. So, in order to provide you the refund for the same, we need to wait till it get updated in our customer data base. I would request you to, please send the refund request again after 2 to 3 days.

I'd have been annoyed with "We can't process it for 2 or 3 days". But "We can't process it at all, so you have to re-submit the request in 2 or 3 days'? I see that not only does Intuit seem to have forgotten about QA on the software, they also seem to have forgotten about customer support.

On the upside? Mvelopes is _cool_. I don't think I'm going to miss Quicken at all. Now I just want my money back.

Current Mood: grumpy